Product Liability Claims in NSW

A product liability claim allows you to seek compensation if you’ve been injured due to a defective or unsafe product. This could be a manufacturing fault, design flaw, or inadequate warning labels. In NSW, these claims are governed by the Australian Consumer Law and the Competition and Consumer Act 2010 (Cth).

We offer free consultations, no upfront costs and complete transparency, so if you are unsure, you have nothing to lose and everything to gain when contact Lexmens

Seek medical treatment and contact our team for a free consultation. With no upfront costs, complete transparency, you have nothing to lose and everything to gain.

Start documenting your injury and keeping the product, packaging, and receipts if possible. Lexmens will be by your side, each step of the way on your compensation journey.

Virtually any product may be the subject of a claim, such as medical devices, cosmetics, electrical goods, pharmaceuticals, children’s toys, industrial tools, and food or drink. If the product was faulty and caused you injury, you may have a claim.

We offer free consultations, no upfront costs and complete transparency, so if you are unsure, you have nothing to lose and everything to gain when contact Lexmens

In most cases, no. At Lexmens, we pride ourselves on resolving claims through mediation and early settlement, not litigation.

We advise as to the future prospects of success and hurdles that will inevitably be confronted through litigation, such time delays, increased legal costs, stress, and uncertainty. We then weigh up the pros and cons of litigation versus settlement, guiding to you to an informed decision. We do this without compromising on fair outcomes to you.

Our goal is always to maximise your compensation without unnecessary delays or stress. We only need to escalate to court or tribunal, when it’s in your best interest.

When we have to litigate, we fight diligently and confidently, by your side.

You may claim against manufacturers, importers, distributors, or retailers. Under the law, manufacturers are strictly liable for harm caused by unsafe products, even if you didn’t purchase the product directly from them.

Product liability claims may entitle you to compensation for:

- Medical expenses (including rehab and surgery)

- Lost income or reduced earning capacity

- Pain and suffering

- Psychological injuries

- Assistance with daily care

You may still be entitled to compensation if the product’s instructions were unclear or if its risks weren’t properly disclosed. However, your compensation could be reduced if you used the product in a way that was clearly unsafe or contrary to warnings.

We gather expert reports, photographs, user instructions, incident history, medical evidence, and witness statements. You don’t need to prove who was negligent, just that the product was defective and caused you harm. Lexmens takes care of the investigation for you.

You have up to three years from the date you became aware (or should reasonably have become aware) of the injury and the defect. However, there's also a ten-year long-stop limit from when the product was supplied. Early advice is key, speak to Lexmens today to protect your rights.

You may still claim. NSW law protects anyone injured by a defective product, even if you weren’t the purchaser, such as family members, bystanders, or users of work equipment.